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LGBTI National Help Line


QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia.

Beyond the telephone, QLife offers webchat for people who prefer online interactions or for whom the phone is impractical.

QLife is continually working to be inclusive and respectful of diversity – we will always strive to ask about your identity, gender or relationship and will not assume that we already know.

LGBTIQ+ Health Australia is the contract holder and works in collaboration with four state-based partner organisations who deliver the services. Each of the partner organisations has a long history of providing counselling and support within their local LGBTI communities. The QLife partner organisations are; Diverse Voices in QLD, Living Proud in WA, Switchboard in Vic, and Twenty10 (incorporating GLCS) in NSW.

The most significant partnership within QLife is that with the many volunteers across the country, without these passionate volunteers QLife would be unable to continue to provide this essential service to our LGBTI communities.

Both the telephone and webchat operate from 3pm – midnight every day.

QLife is funded by the Australian Government and operates as a unique partnership model.

Central to our service is our commitment to maintain and strengthen the proud history of LGBTI community-based phone counselling. QLife partners have been delivering phone peer support across Australia for many years. Anonymous peer support has, and always will be, an important contributor towards better mental health for LGBTI Australians.

QLife Partners

DiVo is Queensland’s peer based, volunteer led community LGBTIQ+ counselling organisation. Created in 1984, DiVo has always focussed on the wellbeing of the diverse people that comprise our communities. Core to our work is QLife, a peer to peer telephone and webchat counselling service

Living Proud (formerly Gay & Lesbian Community Services of WA Inc) has been providing support, information and resources to the Western Australian gay, lesbian, bisexual, trans* and intersex community for over 40 years.

Switchboard Victoria is a community based not for profit organisation that provides peer based, volunteer run support services for lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) people and their friends, families and allies.

Twenty10 inc GLCS NSW works with people across Sydney and NSW who are LGBTIQA+ and others of diverse genders and sexualities, their families and communities